CLASS TITLE:  LAN TECHNICIAN

JOB CLASS CODE:  7523

REPORTS TO:  Chief Information Officer

EXEMPT STATUS:  Exempt

Approved:  November 16, 2020

BASIC FUNCTION:

Install and configure various software applications on Local Area Networks (LANs) and microcomputers for instructional and administrative purposes; respond to user requests for assistance and malfunction correction and provide technical support; troubleshoot and repair basic system malfunctions and maintain system operation; design microcomputer programs to enhance LAN system operation.

REPRESENTATIVE DUTIES:

• Install and configure various software applications on Local Area Networks (LANs) and microcomputers for instructional and administrative purposes; research software to determine hardware and configuration requirements to assure system compatibility.
• Study software manuals to learn installation procedures and basic application functions; test applications following installation to assure proper operation; orient and demonstrate users to new software.
• Interact with District network users to determine system needs and to assure integrity of LANs; assure proper connectivity interfaces with microcomputers and the mainframe.
• Respond to user requests for assistance and malfunction correction; provide technical information and assistance by phone or by visiting District sites; research software manuals and contact software and hardware manufacturers for information and assistance; explain and demonstrate source of error to user to avoid repeated malfunction.
• Reconfigure and upgrade software as appropriate; perform repairs or refer hardware repairs to appropriate technical electronics personnel.
• Provide individual and group training in software application operation as needed, including report generation, query use, word processing and desktop publishing; provide technical training to District users in hardware and software malfunction diagnosis and correction.
• Assist skilled systems programming personnel with programming and maintenance of systems networks; design and write programs of moderate difficulty for the proper interaction between multi-system hardware and software applications.
• Prepare and maintain a variety of logs and records, including software and hardware inventories.

• Perform related duties as assigned.
• Maintain regular attendance.  It is an essential job function that all employees report to work.
• Perform other duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

• Advanced DOS commands and general principles of C, Pascal and BASIC.
• Various LAN operating systems.
• Various software applications including word processing, spreadsheets, database management, telecommunications and graphics programs.
• Basic principles and techniques of computer programming with languages used by the District.
• Principles of data communications and computer operations and capabilities.
• System utilities and design and program applications.
• Principles of data management, organization and flow.
• Technical aspects of LAN maintenance, operation and programming.
• Capabilities of the District's operating systems.
• Data file organization, structure and access methodology.
• Record-keeping techniques.
• Principles and practices of training and providing work direction.
• Interpersonal skills using tact, patience and courtesy.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.

ABILITY TO:

• Install and configure various software applications on Local Area Networks (LANs) and microcomputers for instructional and administrative purposes.
• Respond to user requests for assistance and malfunction correction and provide technical support.
• Troubleshoot and repair basic system malfunctions and maintain system operation.
• Design microcomputer programs to enhance LAN system operation.
• Operate LANs, microcomputers and peripheral equipment.
• Assist and train users possessing varying degrees of skill in using LANs and related software.
• Prepare and write computer programs of moderate difficulty and maintain job control language and system documentation.
• Communicate effectively both orally and in writing.
• Read, interpret and apply detailed and technical written and oral instructions.
• Plan and organize work.
• Understand and follow oral and written directions.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and time lines.
• Work independently with little direction.
• Lift heavy objects.
• Learn and apply safety procedures and regulations.
• Work cooperatively with others.

PHYSICAL DEMANDS

The physical requirements indicated below are examples of the physical aspects that this position classification must perform in carrying out essential job functions.

Work is performed with standing, sitting and/or walking

• Requires the ability to communicate effectively using speech, vision and hearing
• Requires the use of hands for simple grasping and fine manipulations
• Requires bending, squatting, crawling, climbing, reaching
• Requires the ability to lift, carry, push, or pull heavy weights up to 100 pounds

Reasonable accommodations may be made to enable a person with a disability to perform the essential functions of the job.

EDUCATION AND EXPERIENCE:

Any combination equivalent to:  Associate degree in Computer Information Science or related field and two years’ experience in computer programming or microcomputer technical support.